24/7 Support
Educators need support when using new technology in the classroom. NBC Learn supports faculty with unrivaled technical support where and when you need it.
Available 24 hours a day, 7 days a week, our friendly support representatives can assist administrators and faculty with a variety of questions and issues.
From product activation through the subscription term, our team provides wing-to-wing support of the resources, including assistance with:
- Selecting the right authentication option for your institution
- Batch upload of student accounts
- Firewall issues
- Password resets
- Generating usage reports
- Using advanced features (playlist, searching, download and embedding, etc.)
- Content and feature suggestions
- Schedule a training session
In addition, all NBC Learn products include a HELP section that include graphics, step-by-step instructions, and video tutorials.
Have a question? Click here to contact us or call us anytime at (877) NBC-7502.
